NettetOngoing analytics and learning. A virtual agent that’s really listening can report back with insights across the entire customer journey. Watson Assistant has the comprehensive analytics to understand and improve your chatbot’s performance through integrations with customer data platforms, such as Segment, and can share those insights with ... NettetChatbots and Virtual Assistants are leveraging AI technologies to provide innovative and efficient solutions benefiting customers, employees, and partners. In this scenario, it is crucial to understand the differences between a Chatbot and a more sophisticated solution like an intelligent virtual assistant.
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